Over the last two years, our consumer champion Jill Insley – who writes our weekly Question of Money column – has got back more than £1.5m for our readers by going into battle on their behalf with banks, insurers and other firms which have treated them unfairly. For example, one reader, who is dying of cancer, won £172,000 from HSBC last week. He was initially offered just £300 before The Sunday Times got involved.
